Return & Refund Policy

RETURN AND REPLACEMENT POLICY

Please read this return and replacement policy carefully before requesting a return or replacement for our food products. By requesting a return or replacement, you agree to be bound by the following terms and conditions:

1. Eligibility for Returns and Replacements:
  a. We accept returns and replacements for our food products under the following circumstances:
     i. Incorrect or damaged products received.
     ii. Expired products received.

2. Notification and Timeframe:
  a. If you believe you are eligible for a return or replacement, please contact our customer service within a reasonable timeframe from the date of delivery to report the issue.
  b. We may require you to provide proof of purchase and supporting evidence such as photographs or detailed descriptions of the issue.

3. Return and Replacement Process:
  a. Upon verification of eligibility, we will provide instructions on how to return the product or proceed with the replacement.
  b. Please follow the provided instructions carefully and return the product in its original packaging, or as instructed, to ensure a smooth process.

4. Refunds and Replacements:
  a. In the case of eligible returns, we may offer a refund or replacement, depending on the circumstances and available stock.
  b. Refunds will be issued to the original payment method used for the purchase.
  c. Replacements will be subject to product availability. If the same product is not available, we may offer an alternative or issue a refund.

5. Return Shipping Costs:
  a. If the return or replacement is due to an error on our part, such as incorrect or damaged products received, we will bear the return shipping costs.
  b. If the return or replacement is due to reasons other than our error, such as personal preference or change of mind, you will be responsible for the return shipping costs.

6. Non-Returnable and Non-Replaceable Items:
  a. For safety and hygiene reasons, certain food products may not be eligible for returns or replacements unless they are incorrect or damaged upon receipt.

7. Additional Terms:
  a. Returned or replaced products must be unused, unopened, and in their original condition, unless the return or replacement is due to damage or defects.
  b. We reserve the right to refuse returns or replacements if the product has been mishandled, improperly stored, or consumed.

8. Amendments:
  a. We reserve the right to modify or amend this return and replacement policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website or other communication channels.

By requesting a return or replacement for our food products, you acknowledge that you have read, understood, and agreed to this policy. If you do not agree with any of the provisions stated herein, please refrain from requesting a return or replacement.